A lot of people have contacted me on my blog and Facebook and wanted to know more about my experiences with Kesari, the tour operator I had chosen for our Italy trip. Let me try and address all the queries in this post.
To begin with, this is the first time I was looking at an end-to-end tour operator. So far we had been to Thailand, Sri Lanka, Nepal, Bhutan, Netherlands, France and Australia and in all these travels we had booked the travel and the local tours mostly on our own. I am a firm believer that you should have a certain flexibility when you travel, for there may be things you want to do on your own and a group tour can be constraining in some ways. However, the reason we wanted to do this travel through a group tour was simple – it was difficult to cover all the places we wanted to see on our own within one week. If I was staying in Rome for 3 days I would definitely do it on my own but as we wanted to see Italy properly in the current trip a tour operator with a group tour was a better option. It also gives you the option of just enjoying the trip while the tour leader takes care of all the necessary arrangements.
Once we had identified the places we wanted to see, there was really only one tour that covered them all. It was Flavours of Italy by Kesari. When we contacted them with our queries, they were very prompt in their responses and we were quite satisfied with the inputs we received. The fact that they were covering all the meal costs and had local guides for the important tours was a definite plus point. As we were booking early there was a reasonably good discount that we got. Once we paid the 2.71 lacs as a one time fee we got into the process of arranging for the visa documents etc.
During the period between January and April we continued to interact with Kesari for purposes of visa documentation and application. They helped us with validating all the documents, taking appointment with VFS and keeping us updated about the reservations as well as the travel regulations that had come into vogue newly. The Tour leader sent us a WhatsApp message with details of how we had to meet in Mumbai and how things will proceed from that point. Kesari also provided us with the following for the travel :-
- A stroller and a shoulder bag which were very useful during our travel.
- A raincoat and a cap
- A snacks hamper with Tea/coffee sachets
- An Electric kettle
- A power adaptor suited for Europe
From the time we checked in at Mumbai for our first leg of the flight to Abu Dhabi, our tour leader was in complete control of the situation. She got us to the transit flight in Abu Dhabi and once we were in Rome, guided us through immigration. Having travelled abroad frequently, these were no issues for me but there were many who were going out of India for the first time and were happy to get the kind of guidance she provided.
Over the next 7 days the tour leader was omnipresent in everything we did and she also let people do their own things if they so desired. The whole itinerary was managed very professionally – be it the hotel check-in’s, the meals, the transportation, the local guides and all the crises. For example when we went to Capri it was told to us that the Blue Grotto ( an underwater cave ) was not possible to visit due to the high tide in the seas. While many of us were disappointed at this, our tour leader took stock of the situation quickly and arranged an alternate activity of a chair lift ride, which we liked a lot. Through the long coach rides, she played the perfect hostess and got the group to know it’s members and to play games that were of common interest. She also had an plethora of stories, movies and music to keep people occupied.
So was it all good then? That rarely happens in real life and I would have liked to do some things had I done it on my own. For example, I would have definitely seen some museums in Rome and Florence. However, to be fair, that would have been impossible to squeeze into one week. On the whole, I think the itinerary planned out by Kesari was a really good one. Each day was an unique experience and if the objective was to give us the Flavours of Italy, I think the tour did achieve that.
The best part of the tour was definitely the tour leader and how everything was managed well. We could just focus on enjoying ourselves without worrying about any of the logistics. The worst part was we had to move as a group to see everything and sometimes that caused issues of timing and coordination.
Overall, I am happy to have taken the tour and may repeat it with the same operator in the future. If you have enough time and money along with an inclination to plan your own travel, you can definitely do so. However, most people do not have the above luxury and for those a group tour with a standard tour operator can be a great option.